Confidence is emerging as a key attribute in the workplace for all sectors and at all levels.
Business environments are complex, volatile, and sensitive - and this puts a huge premium on confidence - the ability to pass through stressful moments without becoming ruffled, the skill to shape up to challenges with calm and self-belief.
The Confidence Zone is a six part series to help boost self confidence in all kinds of situations and at all levels. It offers powerful but simple techniques that everyone can use and adapt, bringing confident working within everyone's grasp.
Programme 2 - Role Change
Sonia Kapur Del Shadian has been in hotel management for six years. She works at the Crowne Plaza Hotel in Buckingham Gate London. She works as PA to Bernard de Villele, the current rambunctious hotel manager. Earlier this year, the HR manager left and Bernard decided to offer the post to Sonia for a probationary period. Sonia took it but Bernard has also expected her to continue as his PA.
Sonia feels that she has gone through a massive role change, and although confident as a PA feels very unconfident in her new role. She doesn't believe she has the respect of the staff, yet at the same time departmental heads pass any managerial problems to her. She finds her new role as disciplinarian very difficult and finds it difficult to control situations involving conflict. Sonia has to make a decision shortly as to whether to take this job full time, but feels she lacks the confidence at the moment.
Before
We will see Sonia as she chairs the daily meeting of heads of department. We will also see her as she troubleshoots through the hotel. We will see her trying to deal with her overbearing boss and the conflicts between staff which occur on a daily basis.
Make Over
· IMPACT
Video feedback. Does she look PA OR HR? Take photographs and ask people. If PA needs to change how he looks. Ros will take her shopping for a suit.
· THINKING
3 CHAIRS EXERCISE. Sonia sits on a chair and talks firstly about how her boss sees her, then a difficult colleague then her mother. Ros will encourage her to change her thinking to the positive. You are not what others think of you.
· FEELING
Ros will give her some exercises in visualising and presenting what she can bring to HR.
· ACTION
Ros will give her 5 influencing strategies to persuade her boss to let her stop being his PA. She will focus on WIFT FACTORS i.e. what is in it for them to give her what she wants. Ros will role play as boss. Ros will give her tips for handling her boss and any situations involving conflict.
The learning messages are;-
Impact - Creating a confident impression through the use of confident body language, even if that's not totally the way you feel inside..
Thinking- Relaxed thinking by questioning every thought with so then what?until you realise you can cope with the worst situations.
Feeling - Conditioning yourself to feel more positive and confident
Action - Putting your new found confidence to the test - the more you put the techniques in to practice the more your confidence will grow.
Confidence breeds success and transforms business. A business which helps its employees to feel more confident with each other and with customers stands an improved chance of being successful.
Length 15 minutes
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