Search for Improvements.
The electronics giant Motorola had for years sought to improve business performance through quality initiatives. A number of gurus were working to improve quality and performance in the company and had put their ideas to the management team. But it was the late Bill Smith, a reliability engineer, who captured the imagination of the legendary CEO, Robert Galvin, when he put forward the Six Sigma concept. As a consequence, Galvin set Six Sigma as one of the company's quality objectives.
Processes within the company had become increasingly complex and system failures had arisen as a result of process complexities being outside of much of the traditional thinking about quality. Smith's thinking embraced both the traditional view of reliability (the mean time between failures) and quality (process variability and defect rates).
The Six Sigma
Mikel Harry, president of the Six Sigma Academy, was co-author of "Six Sigma: The Breakthrough Management Strategy
Revolutionizing the World's Top Corporations". He teamed up with Smith and together they formed Motorola's Six Sigma Institute. Their methods for raising the Sigma level of organisations included: